The terms and conditions set out below form the basis on which we, Rossovivo, provide you with the convenience of various services and information on-line. By accessing this website and the services and information offered, you are subject to and agree to comply with these terms and conditions.
We provide the services and content made available at this Website, including but not limited to the on-line ticket booking service ("Website Services") for your convenience only. You may use the Website Services only for the purposes for which and in the manner in which they are intended.
We may at our discretion, with or without prior notice, modify, delete, edit or withdraw any part, component or all of the Website Services at any time, or stop or suspend any of them, temporarily or permanently and whether for the purposes of updating, upgrading or system maintenance or otherwise.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab Emirates is our country of domicile.
The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
In addition to accepting cash on delivery, we also accept payments online using Visa and MasterCard credit/debit card in AED.
For your convenience, we facilitate your use of certain third party services that enable the use of accepting credit cards to make payment for on-line orders, from or through this Website. Such Payment Services are provided by third parties and are the sole responsibility of such third parties. Please consult these third parties on any matter arising in connection with the Payment Services.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection
We are not responsible for and will not be deemed to be a provider of the Payment Services or any part of such Payment Services, even if you access or use the Payment Services through this Website and/or pay for the Website Services through use of the Payment Services.
You are required at all times, to observe and comply with the applicable conditions, directions, stipulations and/or requirements relating to the use of the Payment Services and the prescribed processes of the Payment Services, whether expressed at the Website, by third parties or otherwise.
The Payment Services may not be available if any problems arise with the interconnectivity between this Website or the respective website(s), systems or facilities of the third parties.
Any failure or non-availability of the Payment Services shall not absolve you from liability to make payments due to us. The cardholder must retain a copy of transaction records and Merchant policies and rules.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.
Pricing of Products
The pricing of items on our website may change from your last visit. Please review our latest pricing in our menu.
As soon as the order is received at our branches it will be delivered within 45 minutes.
Although we will try our best to deliver your food orders within the indicated
timeframe, to help ensure the safety of our Rossovivo delivery riders, delivery times
may be affected due to bad weather and/or traffic conditions. No liability shall attach as
a result of any such delay. A delivery surcharge is added to the order of 3.00 AED.
Rossovivo will NOT deal or provide any services or products to any of OFAC (Office
of Foreign Assets Control) sanctions countries in accordance with the law of UAE. No
partial deliveries will be made unless the order is larger than what a delivery rider can
Multiple postings to your monthly credit card statement can only happen if you created multiple orders online.
Refund, Return and Cancellation Policy
Refunds and return can be made to your order if the items delivered were
wrong, or damaged during delivery. Refund will be done only through the
Original Mode of Payment. Cancellation of online orders can be accepted within
5 minutes after which an order is placed, assuming the order has not been
processed already. The branch catering your order will be indicated at the time
of order confirmation along with contact information. You can contact us to
cancel or modify the order at the telephone addresses below :
Rossovivo Artisan Pizza
Business Bay Millennium Tower, Sheikh Zayed Road (04) 38 05 833
Media City Office Park Building, Media City, Dubai (04) 42 72 477
PO Box 24000, Dubai